Schedulous Glossary
Payment Recovery Rate
The percentage of failed payments that are successfully collected after the initial failure.
Definition
The percentage of failed payments that are successfully collected after the initial failure.
Why It Matters
Recovery rate measures how good your gym is at rescuing revenue that almost slipped away. A failed payment is not lost revenue; it is at-risk revenue. The difference between a 40% recovery rate and a 75% recovery rate can mean thousands of dollars per month for a mid-sized gym.
The most effective recovery strategies combine automated retries with personal outreach. Automated dunning emails recover some payments, but a friendly text or call from the front desk ("Hey, your card declined, want to update it when you come in today?") recovers significantly more.
Speed is everything in payment recovery. The longer a payment stays failed, the harder it is to collect. Members who go weeks without paying begin to mentally disengage from their membership, making both the payment and the member harder to recover.
Formula
Successfully Recovered Payments / Total Failed Payments x 100
Industry Benchmark
Top gyms recover 60-80% of failed payments. Below 40% means money is being left on the table.
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Related Terms
Net Member Growth
The difference between new members gained and members lost in a given period.
Learn moreCommunity Engagement Rate
The percentage of members actively participating in your gym's community features, events, or social channels.
Learn moreCheck-In Rate
The percentage of active members who check in at least once during a given period.
Learn moreFirst Visit Retention
The percentage of new members who return for a second visit after their first check-in.
Learn more